Solution:

1. Check Wi-Fi settings

   Make sure Wi-Fi is enabled on both devices, even if you're not connected to a Wi-Fi network. Xender uses Wi-Fi Direct technology to create a connection.

2. Enable location services

   On Android devices, location services must be enabled for Wi-Fi Direct to work properly:

   • Go to Settings > Location
   • Toggle location services to "On"

3. Check permissions

   Ensure Xender has all necessary permissions:

   • Go to Settings > Apps > Xender > Permissions
   • Enable all requested permissions, especially Storage and Location

4. Restart Xender

   Close and reopen the Xender app on both devices.

5. Toggle airplane mode

   Turn airplane mode on for a few seconds, then turn it off again on both devices. This can reset network connections.

6. Reduce distance

   Move the devices closer together (within 1-2 meters) to improve signal strength.

7. Restart devices

   If all else fails, restart both devices and try again.

Solution:

1. Keep devices close

   Maintain a distance of 1-2 meters between devices during transfer.

2. Disable battery optimization

   Battery saving features can interrupt Xender's connection:

   • Go to Settings > Battery > Battery Optimization or Power Saving
   • Find Xender in the list and select "Don't optimize" or exclude it from power saving

3. Keep screens on

   Prevent devices from going into sleep mode during transfers:

   • Go to Settings > Display > Screen timeout
   • Set a longer timeout period or "Never" during transfers

4. Remove interference

   Move away from other electronic devices that might cause Wi-Fi interference, such as microwave ovens, cordless phones, or Bluetooth devices.

5. Update Xender

   Make sure you're using the latest version of Xender on both devices.

Solution:

1. Check same network

   Ensure both your phone and computer are connected to the same Wi-Fi network.

2. Try a different browser

   Some browsers may have compatibility issues with Xender Web. Try using Chrome, Firefox, or Edge.

3. Disable VPN

   If you're using a VPN on either device, temporarily disable it.

4. Check firewall settings

   Your computer's firewall might be blocking the connection. Temporarily disable it or add an exception for Xender.

5. Type URL correctly

   Make sure you're entering the exact web address shown on your phone, including the port number (e.g., http://192.168.1.100:8888).

6. Use QR code

   If available, use the QR code scanning method instead of manually entering the URL.

Solution:

1. Check device proximity

   Keep devices within 1-2 meters of each other for optimal speed.

2. Remove phone cases

   Thick or metal phone cases can interfere with Wi-Fi signals. Try removing them during transfers.

3. Close background apps

   Close unnecessary apps running in the background on both devices to free up system resources.

4. Check for interference

   Move away from sources of Wi-Fi interference like microwave ovens or other wireless devices.

5. Consider file types

   Transferring many small files is slower than transferring a few large files of the same total size. Consider compressing multiple small files into a single ZIP file.

6. Check device capabilities

   Older devices may have slower Wi-Fi hardware that limits transfer speeds.

Solution:

1. Check storage space

   Ensure the receiving device has enough free storage space for the incoming files.

2. Transfer in smaller batches

   If transferring many files at once, try sending them in smaller batches.

3. Check file permissions

   Some files may be locked or in use by other apps. Close any apps that might be using the files you're trying to transfer.

4. Avoid device timeout

   Keep both screens on during transfer to prevent devices from going into sleep mode.

5. Check for corrupted files

   If a specific file consistently fails to transfer, it might be corrupted. Try transferring other files to test.

Solution:

1. Check Xender folder

   By default, Xender saves files to a folder named "Xender" in your device's internal storage. Look for this folder using your device's file manager.

2. Check download path settings

   In Xender, go to Settings and check the "Download Path" or "Save Location" setting to see where files are being saved.

3. Search by file name

   Use your device's search function to search for the specific file name.

4. Check media apps

   For media files like photos and videos, check if they appear in your gallery app or media library.

5. Check SD card

   If your device has an SD card, check if files were saved there instead of internal storage.

6. Restart device

   Sometimes media scanning needs to be triggered by restarting the device.

Solution:

1. Force stop and restart

   Go to Settings > Apps > Xender > Force Stop, then reopen the app.

2. Clear cache

   Go to Settings > Apps > Xender > Storage > Clear Cache.

3. Update Xender

   Make sure you're using the latest version of Xender from the app store or our download page.

4. Check system updates

   Ensure your device's operating system is up to date.

5. Free up storage space

   Low storage can cause app crashes. Delete unnecessary files to free up space.

6. Reinstall Xender

   Uninstall Xender completely, then download and install it again.

Solution:

1. Enable unknown sources

   For Android 8.0 and above:

   • Go to Settings > Apps > Special access > Install unknown apps
   • Select Xender or your file manager
   • Toggle "Allow from this source" to On

   For Android 7.0 and below:

   • Go to Settings > Security
   • Enable "Unknown sources"

2. Check APK integrity

   The APK file might be corrupted. Try transferring it again or downloading it from a different source.

3. Check compatibility

   Make sure the app is compatible with your device's operating system version.

4. Check storage space

   Ensure you have enough free storage space to install the app.

5. Use file manager

   Try opening the APK file using your device's file manager instead of directly from Xender.

Solution:

1. Close Xender after use

   Make sure to completely close Xender when not in use. Don't leave it running in the background.

2. Check for updates

   Older versions might have battery optimization issues. Update to the latest version.

3. Clear cache

   Go to Settings > Apps > Xender > Storage > Clear Cache.

4. Limit background activity

   Go to Settings > Apps > Xender > Battery > Restrict background activity.

5. Check for conflicts

   Some security apps or cleaners might conflict with Xender, causing it to use more resources.

Common iOS Problems and Solutions:

• Can't receive certain file types

  Due to iOS restrictions, some file types have limited support. For unsupported files, try using Xender Web to transfer files to a computer first.

• Photos not showing in gallery

  Go to Settings > Xender > Photos and enable "All Photos" access.

• Connection issues with Android

  Make sure both devices have Wi-Fi and Bluetooth enabled. Try having the iOS device create the connection rather than the Android device.

• App permissions

  Go to Settings > Xender and ensure all permissions are enabled, especially Photos, Camera, and Local Network.

Common Android Problems and Solutions:

• Permission issues on Android 10+

  Newer Android versions have stricter permission controls. Go to Settings > Apps > Xender > Permissions and grant all requested permissions, including "Files and media" with "Allow management of all files" option.

• Hotspot turns off automatically

  Some Android devices have aggressive power saving that turns off hotspots. Disable battery optimization for Xender and keep the screen on during transfers.

• MIUI/EMUI/ColorOS specific issues

  Chinese Android variants often have additional permission settings. Check "Autostart" permissions and ensure Xender is allowed to run in the background.

• SD card access issues

  For devices with SD cards, you may need to grant additional storage permissions. Go to Settings > Storage > SD Card > Menu > Storage settings > Format as internal.

Common Computer Problems and Solutions:

• Browser compatibility

  Xender Web works best with Chrome, Firefox, Edge, or Safari. If you're having issues, try a different browser.

• Download folder issues

  If you can't find downloaded files, check your browser's default download location.

• Connection timeout

  If the Xender Web interface times out, refresh the page and reconnect. Make sure your computer's Wi-Fi is enabled.

• Firewall blocking

  Your computer's firewall might be blocking the connection. Add an exception for the port Xender is using (typically shown in the URL).

Steps to Reset Xender:

1. Go to Settings > Apps > Xender > Storage
2. Tap "Clear Data" (this will remove all Xender settings but won't affect your transferred files)
3. Restart your device
4. Open Xender and set up your preferences again

Alternative Methods:

• QR code connection

  Instead of device discovery, use the QR code scanning feature to connect devices.

• Hotspot method

  Create a hotspot with one device and connect the other device to it before using Xender.

• Connect via existing Wi-Fi

  Connect both devices to the same Wi-Fi network before using Xender.

• Use Xender Web as alternative

  If device-to-device transfer isn't working, try using Xender Web to transfer files via a computer.

Reinstallation Steps:

1. Back up any important files in your Xender folder
2. Uninstall Xender from your device
3. Restart your device
4. Download the latest version of Xender from our download page or your app store
5. Install and set up Xender again